PRIVACY POLICY

PRIVACY POLICY

1. Introduction

Olympus Concierge (“Olympus”, “we”, “our”, or “us”) is a luxury concierge, brokerage, and lifestyle services provider operating via its website at www.olympuselitepay.com.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website or engage Olympus for concierge, brokerage, or facilitation services.

This policy applies to visitors, clients, prospects, members, partners, and service providers who interact with Olympus through our website, direct communication channels, third-party communication platforms, or concierge engagements. Clients and prospects may engage with Olympus directly via email, telephone, WhatsApp, or other messaging applications, or indirectly through OPES JET communication channels, including the OPES JET iOS and/or WebApp.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information including: - Full name - Email address - Telephone number - Nationality and country of residence - Passport or identification details (where required) - Billing address and invoicing details

2.2 Service-Related Information

• Travel, aviation, and lifestyle preferences

• Concierge requests and correspondence

• Booking history, itineraries, and service usage

2.3 Communication Data

• Communications exchanged via email, telephone, WhatsApp, messaging applications, or similar tools

• Requests or communications routed via OPES JET platforms, where Olympus services are accessed

2.4 Technical and Usage Data

• IP address

• Browser type and device information

• Pages visited and interaction data

• Cookies and similar tracking technologies

3. How We Use Your Information

We use personal information to: - Arrange, coordinate, and facilitate concierge, brokerage, and lifestyle services - Arrange private jet charters and related aviation and ancillary services - Process bookings, payments, and third-party arrangements - Communicate operational updates, confirmations, and support - Comply with legal, regulatory, sanctions, and governmental requirements - Conduct internal record keeping, risk management, and dispute resolution - Prevent fraud, misuse, or unlawful activity - Improve our services, systems, and client experience

4. Legal Basis for Processing

Where applicable under data protection laws, we process personal data based on: - Performance of a contract - Legitimate business interests - Compliance with legal and regulatory obligations - Your consent, where required

5. Information Sharing and Disclosure

We may share personal information strictly on a need-to-know basis with: - Independent service providers (including aircraft operators, handling agents, ground transport providers, yacht operators, hotels, caterers, and event organizers) - Payment processors, banks, and financial institutions - Professional advisors, insurers, auditors, and compliance consultants - Governmental, regulatory, customs, immigration, border control, or law enforcement authorities where required

Information is shared only to the extent necessary to facilitate services, comply with legal obligations, or protect legitimate business interests.

6. International Data Transfers

Your information may be transferred to and processed in jurisdictions outside your country of residence. We take reasonable steps to ensure appropriate safeguards are in place.

7. Data Retention

We retain personal data only for as long as necessary to: - Fulfill the purposes described in this Privacy Policy - Comply with legal, accounting, regulatory, and contractual obligations - Manage disputes, claims, and enforcement matters

Retention periods may vary depending on the nature of the service and applicable laws.

8. Cookies

Our website uses cookies to enhance functionality and user experience. You may manage cookies through your browser settings. Disabling cookies may affect website functionality.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. However, no system can guarantee absolute security.

10. Your Rights

Depending on your jurisdiction, you may have the right to: - Access personal data we hold about you - Request correction or deletion of inaccurate or outdated data - Object to or restrict certain processing activities - Withdraw consent where processing is based on consent

Certain rights may be limited where processing is necessary for contractual performance, legal compliance, or the establishment, exercise, or defense of legal claims.

11. Third-Party Platforms and Linked Services

Olympus services may be accessed through third-party platforms or communication channels, including OPES JET platforms. This Privacy Policy applies only to personal data processed by Olympus.

We are not responsible for the privacy practices or content of third-party platforms, websites, or service providers. Clients are encouraged to review the applicable privacy policies of those platforms.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

13. Company Information and Contact Details

OLYMPUS (Olympus Pay & Elite Services Ltd.)
Registered in Malta on 3 September 2024
Company Registration Number: C 109449
VAT Number: 3129-4210

Registered Address:
Angelo Mansions Unit 8 Block 6
Grand Harbour Marina, Birgu
BRG1738
Malta

Telephone: +356 2034 1632
Email: bookings@olympuselitepay.com